FAQ

All orders will receive contact from a member of staff by email, who will then work on your order until completion.

ORDERS & SHIPPING

We normally dispatch within a few days (up to 5) depending on stock levels and warehouse location. Delivery can take up to 2 weeks, we will let you know.

RETURNS

30 returns at your expense.

SIZING

We will contact you if there are any size options.

SALES, PROMOS, & COUPONS

We currently offer a 5% discount on all orders.

Can't find the answer you’re looking for?

Email: sales@casafenix.co.uk
Phone: +44 7785 798260 (This is a message only service, please ensure you leave your email address so we can respond.)
We usually respond within one business day.

Lingerie Membership FAQ

What is the CasaFenix Membership?

Membership gives you exclusive access to our Hidden Lingerie Clearance collection and special discounts.

How do I get access after signing up?

Once you sign up, we tag your account and email you within 24 hours with your exclusive access link.

Do I need to create a store account?

Yes, you need a store account with the same email used during sign-up to access membership benefits.

Can I use my membership discount on all orders?

Yes, all members currently receive a 5% discount on every order.

What if I have issues with my membership or orders?

Contact our support team via sales@casafenix.co.uk or phone, and we’ll assist you promptly.